General rules and regulations
1.Complete after-sales service, reflecting the warm, warm and warm service tenet of improving customer satisfaction as the guiding direction
2. Good service attitude and service quality, publicizing the company culture, and establishing the company image; timely and fast service, short repair and waiting time, and less time-consuming repairs
1. Set up a sales service agency and after-sales parts library to provide after-sales service for consumers
2. Responsible for the collection of consumer feedback information, acceptance of complaints, return, replacement and repair
3. irregular after-sales service training;
4. Set up an after-sales service hotline consultation phone to provide online after-sales service and consultation answers
Repair service details
1. Maintenance personnel are trained
2. Record detailed customer information and failure phenomena, and send it to the after-sales service center for processing
3. After receiving the report, verify the failure phenomenon and send the appropriate maintenance personnel for repair.
4. Sincere and careful, it is a paid fee. After receiving the relevant fee, issue an invoice or receipt.